Customer Service

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Do you ship in the heat

We often get asked the question do you ship in the heat?

Since chocolate melts at 88 degrees Fahrenheit the answer is ... it depends on several things since:
1. The actual temperature in Chicagoland
2. The temperature where the package is being sent to
3. The number of days UPS takes to ship the package
We reserve the right to hold the order a few days if it looks like it might cool down or even cancel the order.

We do our best to contact the customer by email and or phone.

Sometimes if a customer wants to take a chance on the package arriving we are happy to work with him/her to expedite shipping and using additional ice packs which increase the shipping cost.

As always if you should have any questions please contact our customer service department at 800-590-6887.

Do you accept credit cards?
Why yes we do. We accept Visa, Master Card, Discover and American Express.

What are your store hours?

Saturday: Closed
Sunday: 11:00AM - 5:00PM
Monday: 9:00AM - 6:00PM
Tuesday: 9:00AM - 6:00PM
Wednesday: 9:00AM - 6:00PM
Thursday: 9:00AM - 7:30PM
Friday: 8:30AM - Call For Friday Times

Please call to double check closing time.
Times are based on CST

What makes candy Kosher?

Contrary to common belief candy is not blessed by a Rabbi or salted to make it Kosher.

Rather candy is certified Kosher only after a Rabbinic Authority has approved to the ingredients, processes as well as manufacturing facility.

What is Pareve?

Pareve is a Kosher term that means that an item has not come into contact with either milk or meat.

What is Gluten Free?
According to http://en.wikipedia.org/wiki/Gluten-free_diet, A gluten-free diet is a diet completely free of ingredients derived from gluten-containing cereals: wheat(including Kamut and spelt), barley, rye, oats and triticale. Though most, but not all, patients can tolerate pure oat products, there is a controversy about including them in a gluten-free diet: some medical practitioners say they may be permitted, but theCoeliac Society advises against them.

What is Lactose Intolerance?

According to http://www.lactoseintolerant.org/, Lactose Intolerance is the term used for people (like me) who cannot digest dairy products. We were born without or have lost the digestive enzyme enabling us to digest most milk and dairy products containing...lactose. The amount of lactase in the digestive system decreases as one gets older; you may have been able to digest milk as a child but now experience cramps, bloating, canker sores, yeast infections, diarrhea and gas when you consume milk.

What is your Gluten Free Policy?

Any product marked on our site as Gluten Free does not contain Gluten. Product's from Gimbals are certified Gluten Free while still in the Gimbals packaging.

All other products including Gimbals marked gluten free may be cross contaminated.

If you need products to be 100% gluten free we offer sealed Gimbals jars in variety of flavors or we are happy to open new bags put on gloves and do or best to minimize the cross contamination.

What does organic mean?

According to www.organic.org, What does “organic” mean?
Simply stated, organic produce and other ingredients are grown without the use of pesticides, synthetic fertilizers, sewage sludge, genetically modified organisms, or ionizing radiation. Animals that produce meat, poultry, eggs, and dairy products do not take antibiotics or growth hormones.

What is Sugar Free?

According to http://en.wikipedia.org/wiki/Sugar_free, A sugar substitute, or artificial sweetener, is a food additive which attempts to duplicate the effect ofsugar or corn syrup in taste, but usually with less food energy.

Do you ship internationally?
Sorry, at present we are only shipping within the United States because of shipping costs and taxes we are unable to deliver our product in a cost effective way.

All international orders will be refunded.

Substitution on trays and baskets.
We do our best to complete orders with the items described in the descriptions. but at times certain items are out of stock or back-ordered and when that happens we substitute similar items of equal or greater value.